The complaints that we receive, however minimal, help us to better understand how we are performing, lessons we can learn and the improvements we can make.
We have become a preferred partner to leading biofuel refiners, major oil companies, blenders, retailers, and other commodity companies.
We have become a preferred partner to leading biofuel refiners, major oil companies, blenders, retailers, and other commodity companies.
Utility Preference Service ltd are a team of experts that have extensive knowledge of the utilities sector and are committed to providing a friendly, professional level of service. Monitoring the market daily, Utility Preference Service provide our customers with the most competitive rates on the market, ensuring each business has the most suitable utility contracts for their needs.We pride ourselves on providing the highest standard of customer service whilst continually looking for ways to improve.
Utility Preference Service considers a complaint to be a formal expression of dissatisfaction about any aspect of our service by a person who has been directly involved in the service complained of.
We take complaints seriously.
We will respond to complaints effectively and deal with them sensitively, fairly and thoroughly.
All complaints will be treated in the strictest confidence.
Customer is to submit the case via the Complaints process and the dedicated email address provided is: admin@upsonline.org.uk
Summary of events & contract overview. Any records of contact. Recordings of all telephone calls. Copies of pre and post sales information. Any other relevant information or correspondence.
Once all the evidence has been collated, our complaints officer will review. We may ask for further information if this is required to fulfil our investigation.
Once all the evidence has been collated, we will make a decision based on our findings and present this to the complainant with a remedy. If the complainant accepts our decision, we will close the file.
Contact us in one of the ways listed below. Our Complaints Officer will try to help and assist with your query or complaint straight away. We can call you back, write to you or arrange a call back for a later time. We may record the call for training and verification purposes.
Our contact details are:
Contact: 01618338677
Monday to Friday 9am – 5pm
Email: admin@upsonline.org.uk
Write to us:
Utility Preference Service Ltd
Customer services
5th floor St Anns house
Manchester M2 7LP
At the dispute raised, and the information submitted by both parties.
The information against relevant and expected industry rules and practice and ensure no miss-selling.
Our conclusion.
We what needs to be done to put the complainant back to the position they were in before the issue occurred.
